Whatsapp Business For Zendesk Support Add On

On the channel integrations page click social messaging.

Whatsapp business for zendesk support add on. Whatsapp business api can be used by any business that wants to improve their customer interactions and provide better customer experience. They re able to send and receive whatsapp messages directly from zendesk alongside other channels like live chat email and voice so they don t have to switch back and forth between different support management tools. Whatsapp is a simple reliable and private way to talk to anyone in the world and lets people stay in touch with friends family and businesses anytime anywhere.

By extending customer support capabilities to whatsapp businesses that use zendesk can now reach whatsapp s 1 5 billion users to provide fast proactive support. Zendesk s whatsapp integration offers a seamless experience for your support pros. The partnership enables companies to.

The social messaging add on and whatsapp phone number add on allows customers to use a company s whatsapp phone numbers to send support requests as whatsapp messages. To add a whatsapp channel with assistance from zendesk sales in any product click the zendesk products icon in the top bar then select admin center. Whatsapp selected zendesk as one of its first core solution providers to facilitate enhanced customer conversations and support across its messaging service.

Your business gets to lean on the power of zendesk while leveraging on the reach and capabilities of whatsapp to enhance your customer support workflows and build a better relationship with your customer. To use this app you will need to purchase the social messaging add on for zendesk support. Click the channelsicon in the left sidebar.

To make it powerfully easy for businesses to start providing the best customer experiences from popular messaging apps we re excited to introduce the new social messaging add on. The messages become tickets in zendesk support and then replies from agents are sent back to the customer through whatsapp. This new add on seamlessly integrates the most popular messaging apps like facebook messenger whatsapp line and twitter direct messages dms with zendesk support and zendesk support suite so your business can start communicating with customers effortlessly.

You can t use the social messaging add on to. Click add channeland select whatsappfrom the drop down. We re excited to announce the launch of our integration with whatsapp business solution.