Whatsapp Business For Zendesk Support

By extending customer support capabilities to whatsapp businesses that use zendesk can now reach whatsapp s 1 5 billion users to provide fast proactive support.

Whatsapp business for zendesk support. Log into support as an administrator. The integration connects conversations between businesses and their customers on whatsapp within zendesk. Alternatively you can get the integration directly from the zendesk marketplace.

Zen today announced an integration with whatsapp that allows businesses to manage customer service interactions and engage with customers directly on whatsapp. San francisco august 01 2018 zendesk inc. To support whatsapp social messages in the zendesk agent workspace you can add one or more whatsapp channels to admin center.

After you install the add on connect your whatsapp account to support edit your business profile and adjust views and business rules. We re excited to announce the launch of our integration with whatsapp business solution. Get in touch with your customers.

New whatsapp business api tool delivers on zendesk s vision to connect customer conversations across web mobile and social messaging san francisco and são paulo august 7 2019 zendesk inc. The social messaging add on and whatsapp phone number add on allows customers to use a company s whatsapp phone numbers to send support requests as whatsapp messages. You must be an administrator to add whatsapp channels.

Social messaging is available as an add on to the team professional and enterprise plans for zendesk support for 5 per agent per month and is included free of cost in the zendesk support suite plans seat purchases must match existing seat count for zendesk support price does not include whatsapp phone number. To install the whatsapp in zendesk support integration using the installation link. Welcome to whatsapp in zendesk support.

They re able to send and receive whatsapp messages directly from zendesk alongside other channels like live chat email and voice so they don t have to switch back and forth between different support management tools. You can t use the social messaging add on to. Configure the integration.